Trouble logging in?
There are many issues that can prevent you from being able to login to FileTime.
You forgot your password
If you have forgotten your password, don't try to create a new one. eFiling Manager allows only one registration per email address so you will not be able to re-register with the same email address.
- From the log in page, click on “Forgot your password?” You’ll quickly receive an email at the email address of your account from eFiling Manager that contain a temporary password. If you don’t receive the email, check your spam or junk mail folder.
- Use your email address and temporary password to log into your eFiling account.
- Be sure to reset your password after you login.
- Call eFiling Manager customer support directly at 855-839-3453 and have them activate and/or reset your password or
- Contact the FileTime Customer Support team at 800-658-1233. Our Customer Support representatives can contact the eFiling Manager customer support team to activate your account and/or reset your password.
Important: Don’t try to create a new account. We'll help you access your existing one.
You receive an error like the following
Error!
We are not able to log you in either (1) because you provided and incorrect email address and/or password or (2) you have not activated your account by clicking the Activate Account link in the email sent to you from eFiling Manager.
You receive the “We are not able to log you in” error message when you attempt to login
The possible reasons and solutions for this error message include:
- You have not clicked the Activate Account link contained in the New User Activation email that you received from eFiling Manager after you were registered.
- You have been locked out by eFiling Manager after five unsuccessful attempts to login.
- You, or someone else, has changed your password.
- You changed your password but you browser is still automatically submitting your old password when you try to login.
Here are the steps in sequence that we suggest you follow to resolve your login issue:
- Call eFiling Manager customer support directly at 855-839-3453 (available 7:00 AM – 7:00 PM CT Monday – Friday, excluding holidays) and have them activate and/or reset your password or
- Contact the FileTime Customer Support team at 800-658-1233.
- Close and restart your browser. This simple step resolves many login issues when your password is correct but you keep receiving this error.
- Delete your browser’s cache (history/memory/cookies). See the instructions below on how to clear your browser’s cache.
You get an internal security error when you login
This is an issue with your browser and there are three options you can try in this order:
- Close your browser then reopen it and login to FileTime. This should resolve the issue for you. If not, go to 2.
- If you have another browser installed on your computer open it and login to FileTime. This does not solve your problem with your first browser but it does allow you to login. If this does not work or you do not have another browser go to 3.
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Reset your password.
- From the log in page, click on “Forgot your password?” You’ll quickly receive an email at the email address of your account from eFiling Manager that contain a temporary password. If you don’t receive the email, check your spam or junk mail folder.
- Use your email address and temporary password to log into your eFiling account.
- Be sure to reset your password after you login.
If you have no security question you were registered by a firm eFiling Manager and he/she was not able to create a security question for you, eFiling Manager will have to manually reset your password for you. Use the options below to have eFiling Manager do so.
- Call eFiling Managercustomer support directly at 855-839-3453 and have them activate and/or reset your password or
- Contact the FileTime Customer Support team at 800-658-1233. Our Customer Support representatives can contact the eFiling Manager customer support team to activate your account and/or reset your password.
Again, it’s important that you don’t try to create a new account. We'll help you access your existing one.
You get a session timed out error message after logging in
This error caused by a cookies issue in your browser.
Go to this page and log off FileTime: https://filetime.com/Filer/LogOff.
After you do so, return to www.CA.filetime.com and attempt to log in.
You cannot login after changing your password
This is undoubtedly an issue with your browser - specifically your browser cache, or memory. You probably previously set your browser to remember your password. It remembers your old password after you reset it. So, when you enter your new password and click the Login button, your browser cache submits your old password that it has stored in its cache.
To clear your cache in Microsoft Internet Explorer 8, 9, 10, and 11:
- Select Tools, and select Internet Options.
- Under Browsing History, select Delete.
- Check the following: Temporary Internet Files , Cookies, History, and Password.
- Select Delete.
- Click OK to close Internet Options dialog box.
Get more detailed instructions on how to clear your cache in Internet Explorer 8, 9, 10, and 11
To clear your cache in Mozilla Firefox:
- Select History, and select ClearRecent History.
- For the Time range to clear: section, select Everything.
- Click on the drop-down for the Details menu and check the box Cache.
- Click Clear Now.
Get more detailed instructions with images on how to clear your cache in Mozilla Firefox
To clear your cache in Google Chrome:
- Click the Chrome menu button (three horizontal bars in the top right corner on the browser tool bar).
- Select Tools.
- Select Clear browsing data.
- In the dialog that appears, select Empty the cache and de-select other items.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
- Click Clear browsing data.
Get more detailed instructions with images on how to clear your cache in Google Chrome
To clear your cache in Apple Safari:
- Select History
- Select Clear History
- Click Clear to close dialog box
Get more detailed instructions on how to clear your cache in Apple Safari
You keep getting returned to a login page after you click the Login button and there is no error message
This is generally caused by an underlying security issue with your browser and there are several options to pursue:
Use a different browser if one is installed on your computer. This is the fastest solution but it does not resolve the issue with your primary browser.
If you use Internet Explorer, first try adding FileTime as a trusted site to Internet Explorer.
Next, if you use Internet Explorer, make sure your browser is not set to Compatibility View.
Check the other browser security issues fixes you find on this page.
Clear Your Browser’s Cache
Clearing your browser's cache (memory) solves a number of login issues.
Your computers cache "remembers" old incorrect data and sends it to our server for your login instead of the current data you think you are providing. Clearing the cache deletes the old data so your computer sends only the new password to our server.
Clear your cache in Microsoft Internet Explorer 8, 9, 10, and 11:
- Select Tools, and select Internet Options.
- Under Browsing History, select Delete.
- Check the following: Temporary Internet Files , Cookies, History, and Password.
- Select Delete.
- Click OK to close Internet Options dialog box.
Get more detailed instructions on how to clear your cache in Internet Explorer 8, 9, 10, and 11
Clear your cache in Mozilla Firefox:
- Select History, and select ClearRecent History.
- For the Time range to clear: section, select Everything.
- Click on the drop-down for the Details menu and check the box Cache.
- Click Clear Now.
Get more detailed instructions with images on how to clear your cache in Mozilla Firefox
Clear your cache in Google Chrome:
- Click the Chrome menu button (three horizontal bars in the top right corner on the browser tool bar).
- Select Tools.
- Select Clear browsing data.
- In the dialog that appears, select Empty the cache and de-select other items.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
- Click Clear browsing data.
Get more detailed instructions with images on how to clear your cache in Google Chrome
Clear your cache in Apple Safari:
- Select History
- Select Clear History
- Click Clear to close dialog box
Get more detailed instructions on how to clear your cache in Apple Safari
